I live in Moratuwa, down Diggala Road, a two-kilometre by-road from Keselwaata Junction on Old Galle Road. In my little hamlet, there are only two mini Lanka Ashok Leyland busses that operate in synchronization with the train time table from the Moratuwa railway station to Diggala Road. Regardless of this inefficient bus operation, my saviours are an efficient and unique operation of tuk-tuks that cover a two-kilometre radius from the railway station, enabling the commuting needs of the neighbourhood.
Mapping out tuk-tuk operation
In terms of the cost, the three-wheelers engaged in this operation on this route only charge a ‘per passenger’ rate instead of a ‘per kilometre’ rate or a standard hire fare like almost all other tuk-tuks in the country. This means that each person has to only pay a fare of Rs.20 (despite the distance) and they take three passengers at a time in a single tuk. In simple words, it is a three-passenger bus system operating at every 10-minute intervals. Their services are available until about 11:00 p.m. and I am very grateful to all the drivers operating their three-wheelers in the route and for providing us daily commuters with such an honourable and sustainable service.
This is one of the many services rendered by tuk-tuks that fail to reach mainstream newspaper headlines. Hence, it worries me of the adverse impacts that would overcome the industry when strict regulations are imposed by the National Council for Road Safety, where they plan to regulate the three-wheelers to have a meter with printed bills starting from August 1, 2018.
On the surface it looks like a step right direction as it seems to protect a consumer using this service but in a practical world, there would be many unintended consequences. Let’s analyse how these regulations would affect the tuk-tuk service in my area.
Adverse impact of regulations on tuk-tuks
If the tuks in my area were to adhere to new regulations and introduce a meter and a printed bill, they will no longer be able to charge a per passenger rate. Instead they have to charge a fare as per the standard meter rate. This results in someone like me, who initially only paid a Rs.20 for a one-way fare from the railway station to my house, now paying up to Rs.60 a ride, a price hike of 300 percent. Personally, I don’t think that I should bare this extra cost for the sake of receiving a standard fare rate and a printed bill. Eventually, this will result in me limiting my usage of tuk-tuks as a consumer. I know that the demand for tuks in my neighbourhood would reduce and this isn’t a phenomena only limited to my area.
There is also a second possible outcome scenario of these regulations. The issue with regulations is the limited capabilities and downfalls of the government in terms of endorsing them. Most tuk-tuks will continue to operate as they do now, automatically creating a black market supply in tuk-tuk services. I am not arguing against regulations because of the inefficiencies in endorsing them, I am arguing against the case of regulations because regulations are not the best way to achieve the stated objectives – a standardized tuk-tuk fare across the country
Unlocking innovation through competition, not regulation
Most Sri Lankan state institutions and politicians, across all parties believe that state intervention and regulation is the only solution for public concerns as this. The practicality of regulations and its eventual reality does not agree. We often forget that the innovations made in the taxi services industry, like telephone call-based taxi services such as ‘Budget Taxi’, ‘Fair Taxi’ or taxi services utilizing the use of mobile phone and app technology, such as ‘Pick Me’ were not a result of regulation or strict control over the industry.
Additionally, according to the guidelines of the new regulations, every tuk-tuk must have a meter and should issue a printed receipt to the customer at the end of every ride.
Does this mean that the many mobile app taxi services that generally provide an SMS receipt now require to provide a printed bill? When the entire world is going green, why an extra hassle for the driver to print a bill out at an extra cost?
As a passenger and a consumer there are services I expect a receipt for and there are services a receipt is not an expectation. If it is a household electronic item, I will definitely demand a receipt for warranty and returns purposes but from a taxi driver, the least I expect is a receipt. Rather I expect a safe and quick ride to my destination. This is not the first time the current government made attempts at regulating tuk-tuks. They imposed a minimum age ceiling for tuk-tuk drivers to be over 35 years of age. The justification behind this was apparently that three-wheelers contributed to the most number of road accidents of the recent past. However, as the data in the table shows, this was not the case.
Leave tuk-tuks alone
Three-wheelers are not just merely a mode of transport. It means different things to those from different walks of life. For a rural commoner, it is an ambulance in a time of emergency. It is equivalent to a VIP Defender for an office worker, in a rush for his afternoon meeting. It is wedding car for a poor household. For entrepreneurs in urban and rural parts of the country, it is their mini lorry and companion.
More than everything, it is an aspiration and product of pride for more than one million households in Sri Lanka. A poor man has to shoulder a tax of Rs.420,000 on a tuk-tuk. This tax is then used to fund loss-making state-owned enterprises; provide for the excess of government sector employees’ salaries and pensions and a continuing list of unnecessary provisions.
It is not rare to find tuk-tuks with logos of European cars pasted on its body. You’d see ‘Audi’ to ‘BMW’ stickers galore in some tuk-tuks. This sends a strong message to the rest of society.
To a poor man, it is his BMW and his Audi. In other words, it is his aspiration and it is his world. Killing these aspirations with unnecessary regulations is never the solution, restructuring the service provided through competition and innovation is.
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